Returns and Credit
We guarantee 100% satisfaction. Before returning any product, please call Customer Service at 877-427-1238 for return instructions. We will replace the product, issue a credit or offer a refund for the product within a 30-day period. If the order has already been shipped and is in transit, you may be responsible for shipping costs. Items listed as short-term promotional use products and custom imprint products are excluded. Authorized returns must be sent to us prepaid, in the original cartons. Unauthorized returns may be refused.  Please note some items may have a restocking fee of 15-20%.

Damaged Goods
Upon receipt of goods, if damage exists, please do the following 
Retain the original shipping carton
Contact our customer service department 877-427-1238. We will re-ship your order at no charge, and file a claim with the delivery carrier.